Warranty Policy

Our Warranty Commitment

ASHCROFT&CO asprovides a 90-Day Limited Warranty on eligible products, beginning from the date the product is delivered.

This limited warranty is intended to provide additional protection against manufacturing defects and operates in addition to your statutory consumer rights.

Nothing in this Warranty Policy is intended to exclude, restrict or waive rights or remedies available to customers under applicable United States federal or state law.

1. Warranty Coverage

The ASHCROFT&CO 90-Day Limited Warranty covers verified manufacturing defects that affect the normal operation or functionality of the product.

Depending on the nature of the issue, covered defects may include faults affecting the normal mechanical or functional operation of the watch that were not caused by the customer, accidental damage or external factors.

Each warranty claim will be assessed individually based on the information and evidence provided.

2. What Is Not Covered

The limited warranty does not cover damage or deterioration resulting from circumstances including:

Drops, impacts or accidental damage
Scratches, dents or cosmetic damage resulting from use
Normal wear and tear
Misuse, negligence or improper handling
Exposure to chemicals, solvents or corrosive substances
Water or moisture damage beyond the product's stated water-resistance specification
Damage caused by failure to follow applicable care instructions
Unauthorised modification, disassembly or repair
Damage resulting from work carried out by a third party not authorised by ASHCROFT&CO

Normal changes in appearance resulting from reasonable everyday use are not considered manufacturing defects.

3. How to Submit a Warranty Claim

To request warranty assistance, please contact:

contact@ashcroftandco.com

Please provide:

Your order number
A detailed description of the issue
Clear photographs and/or videos demonstrating the reported problem
Any additional information reasonably requested by our Customer Support team

Once all required information has been received, we aim to provide an initial assessment of your warranty claim within 5 business days.

In some circumstances, further inspection may be necessary before a final decision can be made.

4. Product Inspection

Where a physical inspection is reasonably required, ASHCROFT&CO will provide instructions explaining where and how the product should be sent.

Please do not send a product to an address without first receiving return instructions from ASHCROFT&CO.

Because ASHCROFT&CO operates through an international fulfilment network, the appropriate inspection or return location may vary depending on the product and order.

5. Approved Warranty Claims

If a claim is accepted under the ASHCROFT&CO 90-Day Limited Warranty, an appropriate resolution will be provided based on the nature of the defect and product availability.

This may include:

Repair

Where appropriate, the defective product may be repaired at no additional product repair cost to the customer.

Replacement

The product may be replaced with the same model or, where that model is unavailable, an appropriate alternative may be offered.

Refund

Where repair or replacement is not appropriate, a refund may be offered where applicable.

The solution provided under this commercial warranty does not affect any statutory remedy to which the customer may separately be entitled.

6. Shipping Costs for Valid Claims

Where a product is confirmed to be faulty and the customer is entitled to a remedy under applicable consumer law, return and redelivery arrangements will be handled in accordance with those legal requirements.

For claims made solely under this additional commercial warranty, ASHCROFT&CO will provide applicable shipping instructions when the claim is approved.

Customers should not incur or arrange international return shipping without first contacting ASHCROFT&CO Customer Support.

7. Unauthorised Repairs or Modifications

Opening, modifying or repairing the product through an unauthorised third party may affect coverage under this commercial warranty where the intervention caused or contributed to the reported defect.

However, this commercial warranty provision does not remove statutory rights that cannot legally be excluded.

8. Statutory Consumer Rights

The 90-Day Limited Warranty is an additional commercial warranty and is not the sole protection available to customers.

Products sold by ASHCROFT&CO must meet the standards required by applicable UNITED STATES consumer law, including requirements relating to satisfactory quality, fitness for purpose and conformity with their description where applicable.

Your statutory rights may continue beyond the 90-day commercial warranty period.

9. Contact Us

For warranty assistance or questions regarding this policy, please contact: