Shipping and Delivery

Shipping & Delivery

1. Order Processing & International Fulfilment

International Fulfilment

ASHCROFT&CO operates through a carefully managed international fulfilment network. Products may be shipped directly from selected global fulfilment partners, allowing us to offer our curated collection of timepieces to customers throughout the United States.

Depending on product availability and fulfilment location, orders may be dispatched from outside the United States.

Processing Time

Orders are generally processed within 2 to 5 business days after payment has been successfully confirmed.

During public holidays, promotional events or periods of exceptionally high demand, processing times may be slightly extended.

Estimated Delivery Time

After dispatch, estimated delivery times to the United States are:

  • 7 – 20 business days for most orders.
  • In exceptional circumstances, delivery may take up to 40 business days due to customs procedures, courier delays, remote delivery locations or other circumstances beyond our reasonable control.

Delivery estimates are provided as guidance and are not guaranteed delivery dates.

Possible Delivery Delays

Delivery schedules may occasionally be affected by circumstances including:

  • Customs or border inspections
  • Severe weather conditions
  • Courier or logistics disruptions
  • United States or international public holidays
  • High-volume seasonal periods
  • Incorrect or incomplete shipping information

2. Shipping Costs

Shipping costs, where applicable, are displayed during checkout before the order is completed.

Costs may vary depending on:

  • Package weight and dimensions
  • Delivery destination
  • Selected shipping service, where multiple options are available

From time to time, ASHCROFT&CO may offer Complimentary Shipping or promotional free delivery. Any applicable shipping offer will be clearly displayed before checkout.

3. Order Tracking

Every dispatched ASHCROFT&CO order includes tracking information.

Once your order has been dispatched, your tracking details will be sent to the email address provided when placing your order.

Please allow approximately 2 to 5 business days after dispatch for tracking information to become fully active within the courier's system.

Tracking updates are provided by the relevant carrier and may occasionally experience delays between scans.

4. VAT, Import Duties & Customs

Some ASHCROFT&CO orders may be fulfilled from locations outside the United States and may therefore be subject to United States customs procedures.

Where VAT, duties or other applicable charges are collected by ASHCROFT&CO at checkout, these amounts will be clearly displayed before the order is completed.

Where such charges are not collected at checkout, the customer may be required to pay applicable import VAT, customs duties, clearance fees or other charges imposed by the relevant authorities or delivery carrier.

Any such charges are determined by the applicable authorities and are outside ASHCROFT&CO's direct control.

Customers are responsible for reviewing any charges clearly presented during checkout before completing their purchase.

5. Incorrect Shipping Information & Unclaimed Parcels

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully review your shipping address before completing your purchase.

If an order has not yet been dispatched, contact us as soon as possible if you need to request an address correction. We cannot guarantee that changes can be made once fulfilment has begun.

If a parcel is returned because of:

  • An incorrect or incomplete delivery address provided by the customer
  • Failure to collect the parcel within the carrier's specified holding period
  • Refusal of delivery unrelated to damage or an applicable consumer right

additional shipping costs may apply if the customer requests that the parcel be sent again.

This section does not affect any statutory rights available to consumers under applicable United States law.

6. Damaged or Lost Shipments

Damaged Deliveries

If your parcel arrives visibly damaged, please contact ASHCROFT&CO Customer Support as soon as reasonably possible.

Where possible, please provide:

  • Clear photographs of the external packaging
  • Clear photographs of the product
  • Your order number
  • A brief description of the damage

Please retain the product and its packaging while your case is being reviewed.

Lost Shipments

If a shipment is confirmed as lost following investigation with the relevant carrier, ASHCROFT&CO will provide an appropriate resolution, which may include:

  • A replacement shipment at no additional cost, or
  • A refund where appropriate

Nothing in this policy limits your statutory consumer rights.

7. Contact Us

If you have any questions regarding delivery, tracking or this Shipping & Delivery Policy, please contact our Customer Support team:

contact@ashcroftandco.com

ASHCROFT&CO.
Curated Timepieces.
Crafted to Endure.