Product Policy
About Our Products
At ASHCROFT&CO, we believe customers should have clear and accurate information about the products they purchase.
Our collection consists of independently manufactured, luxury-inspired timepieces selected for their design, aesthetics and overall character.
Please read this Product Policy carefully before placing an order.
1. Nature of Our Products
The watches offered through ASHCROFT&CO are not original products manufactured by the luxury watch brands that may inspire certain elements of their design.
Our products are independently manufactured timepieces selected by ASHCROFT&CO and offered as alternatives for customers who appreciate the aesthetics and design language associated with luxury watchmaking.
Unless expressly stated otherwise on a specific product page, products sold by ASHCROFT&CO should not be understood to be authentic watches manufactured, distributed or supplied by any third-party luxury watch brand.
2. No Affiliation or Endorsement
ASHCROFT&CO is an independent retailer.
Unless expressly stated otherwise, ASHCROFT&CO is not affiliated with, authorised by, sponsored by, endorsed by or officially associated with any third-party watch manufacturer or luxury brand whose names, models, designs or styles may be referenced on our website.
Any third-party trademarks, trade names or brand names remain the property of their respective owners.
3. References to Brands & Models
Our website may contain references to recognised watch brands, model names, collections or design styles.
Where such references appear, they are intended to help describe or identify the design inspiration, style or characteristics of a product and should not be interpreted as a statement that the product is manufactured, authorised, supplied or endorsed by the referenced brand.
A reference to a third-party brand does not establish any commercial relationship, partnership or affiliation between that brand and ASHCROFT&CO.
4. Branding & Product Appearance
Customers should carefully review the product description and photographs provided on each product page before purchasing.
Product photographs are intended to represent the appearance of the item offered. However, minor differences in colour, finishing or other visual characteristics may occur due to manufacturing variations, lighting, photography or screen settings.
ASHCROFT&CO does not represent independently manufactured products as authentic products of third-party luxury brands.
If you require clarification regarding the branding, markings or characteristics of a particular product, please contact us before placing your order.
5. Product Specifications
Product specifications may vary between models.
Where applicable, individual product pages may provide information regarding characteristics such as:
- Case dimensions
- Case and bracelet materials
- Movement type
- Dial configuration
- Functions
- Water-resistance specification
- Bracelet or strap
- Other relevant product characteristics
Customers should review the information available on the individual product page before completing a purchase.
If a particular specification is important to your purchasing decision and is not clearly stated, please contact our Customer Support team before ordering.
6. Water Resistance
Water-resistance capabilities vary between products.
Customers should not assume that a watch is suitable for swimming, showering, diving or prolonged exposure to water unless an appropriate water-resistance specification is clearly stated for that particular product.
Water resistance may also be affected over time by wear, impacts, seals and other factors.
Please review the specifications and applicable care instructions for your particular watch.
7. Packaging & Documentation
Packaging, accessories and documentation supplied with a product may vary depending on the model and fulfilment source.
Unless expressly stated on the product page, customers should not assume that an independently manufactured timepiece will include:
- Original luxury-brand packaging
- Manufacturer certificates from a referenced luxury brand
- Official luxury-brand warranty documentation
- Authentication certificates issued by a referenced luxury brand
The commercial warranty provided by ASHCROFT&CO, where applicable, is governed by our Warranty Policy.
8. Pricing
Prices displayed on the ASHCROFT&CO store are shown in United States Dollars (USD) unless otherwise indicated.
Our pricing reflects the products and services offered by ASHCROFT&CO and should not be interpreted as representing the retail value of an authentic product manufactured by any third-party luxury brand.
Any comparison with other products or brands is for contextual purposes only where expressly provided.
9. Product Availability
Products are subject to availability.
Because ASHCROFT&CO operates through an international fulfilment network, availability may occasionally change after an order has been placed.
If we are unable to fulfil an order, we will contact the customer and provide an appropriate resolution, including a refund where required.
10. Customer Acknowledgement
Before purchasing from ASHCROFT&CO, customers should understand that:
- ASHCROFT&CO offers independently manufactured, luxury-inspired timepieces.
- These products are not represented as original watches manufactured by third-party luxury brands.
- ASHCROFT&CO is not claiming an official affiliation with the brands that may inspire particular designs.
- References to third-party brands or models do not indicate manufacture, authorisation or endorsement by those brands.
- Product specifications and characteristics should be reviewed before completing a purchase.
Nothing in this Product Policy is intended to waive, exclude or limit any consumer rights or remedies that cannot lawfully be waived, excluded or limited under applicable United States federal or state law.
11. Consumer Rights
Nothing in this Product Policy is intended to exclude, restrict or waive rights or remedies available to customers under applicable United States federal or state law.
Products must correspond with the information and description provided to the customer and meet any other legal requirements applicable to the sale.
Please also review our Returns & Refunds Policy, Warranty Policy and Shipping & Delivery Policy for further information.
12. Questions Before Purchasing
If you have any questions about the nature, specifications, branding or characteristics of a product, please contact us before placing your order.
contact@ashcroftandco.com
Our Customer Support team will be happy to provide further information where available.
ASHCROFT&CO.
Curated Timepieces.
Crafted to Endure.